Check operational readiness before the project team hands over the service. A project can look finished on paper and still be unready for real life. Testing is complete, the launch date is booked and communications are drafted. Then someone asks: Who handles the first support request on Monday morning? The room goes quiet. That question exposes the gap between delivery readiness and operational readiness. Delivery readiness asks, “Did we build what we agreed?” Operational readiness asks, “Can people run, support and improve this service once the project team steps back?” Both matter. A successful go-live needs more than a completed deliverable. Why operational readiness matters Projects are temporary, but services continue. Without clear ownership, training, support, contingencies and measures, the project team becomes the unofficial support team and operational knowledge stays in people’s heads. PMI’s guidance on project closing warns about this exact handover gap. The peo...
A small, controlled pilot makes the benefits and limits of workplace AI visible before a broader rollout. Someone demonstrates an AI tool in a meeting. The output looks impressive. Within days, people are using it for different tasks, with different data, in different ways. Nobody is quite sure what is approved, what should be checked, or whether the tool is actually saving time. At the other extreme, a team spends months discussing AI governance without testing a single useful task. The risks are documented, but the opportunity remains theoretical. There is a practical middle path: run a small, time-boxed workplace AI pilot. Not a technology showcase. Not a promise to transform the organisation. A controlled test of one task, with clear boundaries and a decision at the end. Why a small pilot matters Its value also depends on the task. A tool that helps draft a routine internal summary may be a poor fit for making consequential decisions about people. That is why “Do...