Training Is Not Adoption: Build a Simple Change Scorecard The new process has launched. Most people attended training. The slides were sent, the recording is available and the project plan shows the activity as complete. But staff are still using the old spreadsheet. This is the gap between delivery and adoption. Training is important, but it is only one input. A change has taken hold when people can perform the new task, use it in real work and achieve the intended outcome without creating harmful workarounds. A simple change scorecard makes that visible. Why this matters Projects are often measured by outputs: system configured, communications sent, training delivered and go-live completed. Those outputs show that the project did work. They do not prove that the work changed the service. Output-focused goals can create a false sense of accomplishment. Good measurement connects a baseline, user behaviour, service outcomes and action on early trouble signals. A change can look...
Raf Sanga’s notes on project management, technology-enabled change, Lean Six Sigma, process improvement, analytics, and building practical systems that help teams deliver measurable results.